About the Series
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This virtual forum series is convened and sponsored by the Minnesota Council on Transportation Access in partnership with the Minnesota Volunteer Driver Coalition and will bring together volunteer driver program administrators, volunteer drivers, riders, funders, transportation policy advocates, and transportation stakeholders. The series will provide participants with the opportunity to share information to help maintain and strengthen these programs. All events will have live captioning and ASL interpretation. The events will be recorded and posted to the individual event web pages.
Series Schedule
Wednesday, November 18, 2020, 9:00 – 10:00 a.m.
1st Stop: Current State and a Look into the Future of Volunteer Drivers
Wednesday, December 9, 2020, 9:30 – 11:30 a.m.
2nd Stop: Policy Issues and Real Life Stories

Wednesday, January 20, 2021, 9:30 – 11:30 a.m.
3rd Stop: Volunteer Driver Recruitment and Promotion
Form Driver Sharepoint Site
Wednesday, February 17, 2021, 9:30 – 11:30 a.m.
4th Stop: How to Start a Volunteer Driver Program
Wednesday, March 17, 2021, 9:30 – 11:30 a.m. and 1:00 – 3:00 p.m.
5th Stop: Person-Centered, Cultural Diversity, and Equity Training
- Person-centered Practices and Disability Etiquette for Volunteer Drivers: 9:30 – 11:30 a.m.
- Cultural Diversity and Equity Training: 1:00 – 3:00 p.m.
Wednesday, April 21, 2021, 9:30 – 11:30 a.m. and 1:00 – 3:00 p.m.
6th Stop: Trauma-Informed Care Training and Providing Community Education About People Who Are Deaf and Hard of Hearing
- Trauma-informed Care Training: 9:30 – 11:30 a.m.
- Providing Community Education About People Who Are Deaf and Hard of Hearing: 1:00 – 3:00 p.m.
Wednesday, May 19, 2021, 9:30 – 11:30 a.m. and 1:00 – 3:00 p.m.

7th Stop: Training modules for Volunteer Driver Programs to include: Safety, Security, Crisis, Medical, Passenger, Resiliency & Boundary Issues (part 1 of 2)
- Module 1 – Safety & Security
- Module 2 – Emergency Preparedness
- Module 3 – Passenger Assistance & Safety
Wednesday, June 2, 2021, 9:30 – 11:30 a.m. and 1:00 – 3:00 p.m.
8th Stop: Training modules for Volunteer Driver Programs to include: Safety, Security, Crisis, Medical, Passenger, Resiliency & Boundary Issues (part 2 of 2)
- Module 4 – Dealing with Difficult Customers and Self Care
- Module 5 – Ethics and Boundaries
- Module 6 – Best Practices & Summary
Registration
The virtual forums are free to attend, but registration is required. After you register, you will receive an email confirmation with Zoom login information for the forum series. You will also receive an email reminder with the login information one day prior to and one hour prior to the start of each virtual forum.
Lyft Drivers Forum
You will automatically be registered for all of the virtual forum series events; you may attend as many as you wish using the same Zoom information. Your login information should not be shared with others; each person must register individually.
If you're unable to join the live broadcasts, recordings with captioning and ASL interpretation will be available on the individual forum web pages following each event.
Accommodation
MnDOT invites and encourages participation by all. All events will include live captioning and ASL interpretation.
If you need a foreign language interpreter, documents in an alternative format (such as braille, large print, or a different language), or another reasonable accommodation for this web page, registration, or any forum series event, please contact Kaydee Kirk at least two weeks before the event you wish to attend by email at kkirk@umn.edu or by phone at 612-626-5854.
Questions for the MCOTA Volunteer Driver Virtual Forum Series
Focus Driver
You can submit questions for any of the virtual forum series topics now or at any time. Questions will be shared with the relevant speakers ahead of time. You can also submit questions during the live events through the Zoom webinar Q&A feature. Submit questions related to the MCOTA Volunteer Driver Virtual Forum Series topics before the event.
More Information
Please contact Kaydee Kirk at 612-626-5854 or kkirk@umn.edu with any questions.
Sponsors
Form Driver
Sponsored by the Minnesota Department of Transportation (MnDOT), the Minnesota Council on Transportation Access (MCOTA) in partnership with the Minnesota Volunteer Driver Coalition.
